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Privacy Policy
Effective Date:
01.07.2025
Hi there, here at Little Latch Lactation Consulting (ABN 83227897170), we want you to know we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, disclose, and safeguard your personal information.
Information We Collect
We may collect the following personal and health information:
- Your name, address, contact details (phone, email)
- Baby’s information (birth details, feeding history)
- Health and medical information relevant to lactation consulting
- Payment and billing information
- Photographs or videos (only with your prior written consent)
- Website usage data (e.g., cookies and analytics)
Purpose of Collecting Your Information
We collect your information to:
- Provide lactation consulting and related support services
- Communicate regarding appointments, care plans, and follow-up
- Maintain accurate health and client records
- Manage billing and administration
- Improve service delivery and client experience
- Meet our obligations under applicable laws and regulations
- With your consent, use images or testimonials for educational or promotional purposes
Storage and Security
Your information is securely stored:
- Clinical records are maintained using Splose, a secure, encrypted practice management platform compliant with Australian privacy standards
- Emails and communications are conducted via encrypted Gmail services
- Reasonable steps are taken to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure
*Please note: Some data may be stored on secure servers located outside Australia (e.g., cloud services) — appropriate measures are in place to ensure data security.*
Use of Photos and Videos
- Photos and/or videos may be taken during consultations with your prior informed, written consent.
- These images are primarily for clinical purposes (e.g., documenting oral function, latch techniques).
- Separate consent will be sought for the use of any photos/videos for training, educational, marketing, or social media purposes.
- You can withdraw consent regarding the use of images at any time in writing.
Disclosure of Information
Your personal information will only be disclosed:
- To you (on request)
- To health professionals involved in your care (with your consent)
- As required or authorised by law (e.g., mandatory reporting obligations)
- With your express consent for any other purpose
We do not sell, rent, or trade your personal information.
Access and Correction
You have the right to:
- Access the personal information we hold about you
- Request correction if your personal information is inaccurate, out-of-date, incomplete, or misleading
Requests can be made by contacting us directly:
Email: shalee.buxton@littlelatchlc.com
We will respond within a reasonable timeframe (usually within 30 days).
Cookies and Website Tracking
Our website may use cookies and analytics tools to enhance user experience.
You can manage cookie preferences via your browser settings.
Changes to this Policy
This policy may be updated from time to time to reflect changes in law or practice. Updated versions will be published on our website with a new effective date.
Complaints
If you have concerns about how your personal information has been handled, please contact us.
You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Contact OAIC:
Website: www.oaic.gov.au
Phone: 1300 363 992
Contact Us
Little Latch Lactation Consulting